The SERVPRO Team

4/8/2019 (Permalink)

An insurance adjuster may be the loneliest and most important person in the property insurance industry. Responsibilities include:
• Guaranteeing company profitability by keeping costs low and minimizing waste

• Creating customer satisfaction with fast response and quality restoration

• Providing vendors with restoration specifications and answers to questions

• Facilitating the entire process with open communications and status updates

When disaster strikes, an insurance adjuster can expect an assignment to a team. The difference is that the numbers are bigger on a team. There are more customers, claims and vendors. Managing many claims on a team can quickly become an overwhelming task.

Insurance Adjusters Prefer Self-Reliant Vendors
It’s easy to imagine that insurance adjusters prefer some vendors over others. However, adjusters don’t choose. The customers do. There are several categories of vendors.

1. Vendors not on the preferred vendor list require the most attention. These vendors have never done work for the insurance company or haven’t done it very often. They may not understand the procedures and guidelines that they must follow. They need training and extra support.

2. Some vendors need more attention than others. The apparent need can happen in several ways. One is that even great vendors may need a bit of micromanaging. Another is that some vendors don’t understand how much self-reliance is acceptable.

3. Good vendors are invisible until they finish.They accept the information from the adjuster, ask questions up front and disappear. The next time the vendor communicates is when the job is complete.

4. The best vendors manage claims in-house.The SERVPRO team manages the insurance claim process using the Claims Information Center. It is the central warehouse for every bit of information that SERVPRO has on the claim. This information includes the original claim, estimates, photos and scanned paperwork. This information is available in print or by email.

The Team Is Ready To Help

The insurance adjuster expects you to select a vendor. When that time comes, know that the SERVPRO of Lansdale, Warminster, and Blue Bell remediation team is always ready to help. Please call us at 215.368.4110.